Technical Support Specialist

Back to careers

Under the supervision of the Technical Director, the Technical Support Specialist provides support and troubleshooting for all projects delivered at Float4, as well as support the quality assurance for the ongoing development of the RealMotion™ platform. He must stay up-to-date and maintain a high knowledge level in his field (such as: lighting, architecture, video production, interactive software development, electronics, video production, etc.)

Founded in 2008 and headquartered in Montreal, QC, Canada, Float4 is an award-winning immersive design studio, passionate about weaving digital experiences into physical spaces to amplify their identity.

Collaborating as a team of versatile individuals, Float4 strives to redefine conventions by designing, producing and integrating multimedia installations that attract, and engage with, targeted audiences; from large scale media architecture and immersive environments, to human-scale interactive installations.

Job description

Responsibilities

Quality assurance

Develop and perform testing and quality control on applications and physical equipment for projects using platforms such as: web applications, RealMotion, Notch, UnReal, Unity, TouchDesigner, etc.
Write and transmit test reports and results to developers
Support remote on-site integration of projects
Support the final implementation of projects and provide training to clients
Respond to any additional technical requests from the Technical Director

Operations and support

Respond to clients’ requests for technical support (Freshdesk)
Develop diagnosis, correct and/or support clients in resolving their issue
Qualify incidents and escalate or reassign, if necessary, to the right people and/or departments
Coordinate internal resources, partners and suppliers to implement solutions in a timely manner
Follow up on tickets to ensure timely completion
Coordinate scheduled maintenance visits
Maintain the Freshdesk support ticket system and maintain the technical support team dashboard
Maintain a history of issues and their solutions
Participate in process optimization

Qualifications and skills required

Degree in computer science, networking or another relevant field
Minimum of two years’ experience in a similar position
Knowledge in the operation of various components of a computer park, including:
- Networks
- Windows operating system
- Workstations (Windows/Mac), an asset
- Mobile devices (iOS/Android), an asset
Experience in the use of support management tools (Freshdesk)
Knowledge of video playback and projection systems (Watchout, Coolux)
Knowledge of interactive systems (Unreal, Touch design, Unity), an asset

Desired skills

Organizational skills, team spirit and ability to cope with tight deadlines
Initiative, resourcefulness and autonomy
Rigour, consistency, discretion and diplomacy
Ability to adapt to working on a variety of projects with constantly changing technologies
Languages: French and English (bilingualism required spoken and written)

Other considerations

Permanent, full time (40 hrs/week)
Starting date: immediate
Salary according to experience
Occasional travel required

Float4 considers diversity as a critical asset and invites women, Aboriginals, visible minorities, ethnic minorities and people with disabilities to apply.
In addition, at Float4 Interactive, we look beyond your resume. Tell us what you can bring to the team. If you are interested in this opportunity, send your resume and a short cover letter to jobs@float4.com.

Note: In this ad, the masculine gender is used for the sole purpose of lightening the text.